Returns & Refunds
If a painting doesn’t speak to you, we offer a return and refund on the artwork.
Part 01
Contact Us
Part 02
Pack the Artwork Safely
Part 03
Return Your Artwork & Receive Your Refund
Email us within 14 days of receiving your artwork to tell us that you wish to return your order. Include your order number. You will then have a further 14 days to return the artwork.
If you believe your artwork arrived damaged, faulty, not as described or different from the artwork ordered, please contact us promptly and provide clear photographs of the artwork, its packaging and the shipping label. We will review the information provided alongside our condition, packing and delivery records.
Where our assessment confirms that the artwork was faulty, damaged on delivery, not as described or different from the artwork ordered, we will cover the reasonable cost of returning it. Please contact us before arranging the return so that we can provide return instructions.
For eligible change of mind returns, you are responsible for the direct cost of returning the artwork. Please pack it securely and use a tracked and appropriately insured delivery service.
Condition of Returned Artwork
If you wish to return the artwork, please take reasonable care of it and return it in its original condition, securely packaged to prevent damage in transit. If the artwork has been handled beyond what is necessary to inspect it, or is returned damaged, marked or altered, we may reduce your refund by a reasonable amount to reflect any resulting loss in value.
Certificate of authenticity
The original Certificate of Authenticity forms part of the artwork supplied and should be returned with the artwork and any other documentation provided with your order.
Please take reasonable care of the Certificate of Authenticity while it is in your possession. It must not be altered, damaged, copied, sold, transferred or otherwise used separately from the artwork if you decide to return your purchase.
If the Certificate of Authenticity is not returned, or is returned damaged or altered, we may make a deduction from your refund where permitted by law to reflect any reduction in the value of the returned artwork
Return the securely packaged artwork to the address we provide. Eligible refunds will be processed within 14 days and issued to the original payment method.
Reimbursement Policy Terms
We take great care to ensure every artwork arrives safely. This section explains when you may be eligible for a return or refund.
If your artwork arrives damaged, faulty, incorrect or not as described, please contact us within 14 days and include clear photos of the artwork and packaging. Eligible non-personalised artwork may also be returned if you change your mind, provided you notify us within 14 days and return it in accordance with our Returns Policy. Customers are responsible for return postage unless the artwork is faulty, damaged, incorrect or not as described. Personalised or commissioned artwork cannot normally be returned because you have changed your mind.
